Wendy Smith



Sector: Healthcare

UnityPoint Health/Allen Hospital
Contact: (319) 235-3143

Wendy is currently a Best Practice Consultant at UnityPoint Health at Allen Hospital in Waterloo

Wendy received a BBA in Marketing and BS in Psychology from the University of Iowa in 1997 and is currently pursuing her MBA from the University of Dubuque. She became certified as a Six Sigma Black Belt in 2004 during a 17 year tenure at Viking Pump. Wendy started as a Market Analyst at Viking, but moved into Operations Management after 2 years of implementing Mixed Model Lean, ultimately becoming Plant Manager for the 200+ employee manufacturing operation in Cedar Falls. She spent the last 5 years of her career at Viking as a Global Product Manager, before transitioning into healthcare.

In 2015, Wendy became Best Practice Consultant at UnityPoint Health – Waterloo, pursing her passion of making healthcare more affordable, accessible and higher quality in the Cedar Valley through continuous process improvement. Wendy is a strong believer that those who do the work, improve the work. Change management, leadership development and the use of simple tools to study processes are the interests that drove Wendy to return to full time CI work. Wendy has been working with the ILC to host "Lean Coffee" in the Cedar Falls area.